IT Director Job Description – by Chaz Chamberlain | IT Leadership, MDM, UEM, SaaS Expertise
Job Title: Director of IT / IT Operations & Service Delivery Lead
Location: Hybrid/Remote (On-site availability as needed)
Reporting To: Chief Executive Officer / Chief Financial Officer
Collaboration: Cross-functional teams, Third-Party IT Vendors, External Stakeholders
Industry: Technology, SaaS, IT Operations, Endpoint Management
Job Summary:
We are seeking an experienced Director of IT to lead our IT operations, driving efficiency and growth through the integration and implementation of cutting-edge technologies. This strategic leadership role will focus on optimizing MDM/UEM architecture, SaaS application management, and Identity & Access Management (IAM) solutions to ensure secure, efficient, and scalable operations. The successful candidate will align technology initiatives with the company’s objectives, utilizing advanced software solutions, hardware, and data-driven insights to support business goals.
Key Responsibilities:
Strategic IT Planning:
- Develop and execute a comprehensive IT strategy that aligns with business goals and drives operational efficiency.
- Identify technological opportunities and implement MDM/UEM solutions such as JAMF, Intune, and Workspace One to enhance device management and security.
- Stay updated on emerging technologies and trends to maintain the company’s competitive advantage.
Process Improvement & Optimization:
- Conduct in-depth analyses of current operations to identify areas for improvement through technology.
- Use data-driven insights to streamline workflows, eliminate bottlenecks, and optimize system performance.
- Implement solutions to manage SaaS applications, ensuring cost-efficiency and enhanced user experience.
Implementation & Integration:
- Collaborate with internal teams and external stakeholders to assess technology requirements, defining system specifications for seamless integration.
- Lead the selection, implementation, and integration of software and hardware, ensuring alignment with existing systems and operational goals.
- Manage Identity & Access Management (IAM) systems like OKTA to ensure secure user provisioning and data protection.
Leadership & Innovation:
- Foster a culture of innovation and continuous improvement within the IT department.
- Enhance collaboration between IT and other departments to ensure technology solutions are effectively supported and integrated.
- Manage relationships with external vendors and partners, ensuring favorable terms and staying abreast of emerging technologies.
Security & Compliance:
- Ensure all technology platforms adhere to SOC2 and other regulatory compliance standards.
- Safeguard data integrity and security across all IT operations.
Budget & Resource Management:
- Develop and manage the IT budget, optimizing resources and technology investments.
- Negotiate and oversee contracts with technology vendors and service providers to ensure cost-effective solutions.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 10+ years of proven experience in IT leadership and operations, with a strong focus on process improvement and technology integration.
- Expertise in MDM/UEM platforms, SaaS management, and IAM (OKTA) systems.
- Strong leadership, communication, and collaboration skills, with the ability to manage cross-functional teams and external partnerships.
- Deep understanding of IT security, data protection, and compliance standards.