Chaz Chamberlain.
Head of IT · Vox Media

I don't just
manage IT.
I own it.

I own IT end to end — infrastructure, cybersecurity, identity, endpoint management and service desk.

Based Central New Jersey Email [email protected] Owns Infrastructure, security, networking, service desk
Get in touch Download résumé (PDF)
Chaz Chamberlain
Where I've built and run IT
Vox Media Apprentice ITV America Medidata RMS
99%End-user satisfaction, at ~500 tickets a month
35%Faster incident resolution after ITIL & automation
$200K+Reclaimed by a custom app I built to recover unused SaaS licences
40+SaaS apps managed, software spend cut by 25%

I lead IT teams with a hands-on, results-driven approach.

I've built scalable support frameworks, optimized workflows, and implemented automation to minimize downtime and maximize productivity. I've helped companies cut unnecessary SaaS spend, streamline operations, and enforce security policies that keep systems resilient.

Whether it's running an internal team alongside managed service providers, rolling out company-wide device management, or aligning IT strategy with business objectives, I make sure IT isn't just a support function — it's a driving force behind company success.

My expertise spans helpdesk leadership, MDM/UEM, identity management, cybersecurity and infrastructure optimization. I bring a mix of strategic leadership and hands-on execution, balancing technical know-how with business alignment.

Two minutes on how I run an IT organization.

Experience

2014 — present
Jul 2026 — Present
Current

Head of IT

Vox Media
  • Own the IT function end to end — infrastructure, cybersecurity and networking, identity, endpoint management, service desk, compliance, procurement and vendor contracts.
  • Building a complete IT function from scratch following the separation of the business into two companies — architecting infrastructure, security and support operations for the new organisation rather than inheriting a working estate.
  • Promoted from service desk leadership into full ownership of cybersecurity and networking, setting the standards and controls for both.
  • Lead a Systems Manager running a Level 3 engineer and a junior systems administrator, with managed service providers covering networking and front-line service desk — deciding what is built in-house and what is delivered by partners.
2024 — Jul 2026

IT Director, Service Desk

Vox Media
  • Built a custom internal app that recovered over $200,000 from just a handful of applications — designed and shipped it myself using AI-assisted development, rather than buying a SaaS management platform. It surfaced per-seat spend and messaged licence holders in Slack to confirm or release their seat, turning renewal true-ups from a manual chase into a self-service process that ran itself.
  • Owned all aspects of IT service desk operations, ensuring seamless, high-impact support across the organization.
  • Architected and implemented scalable IT support frameworks that enhanced efficiency, reduced downtime and optimized the employee experience.
  • Enforced IT policies, security standards and process improvements to maintain a high-performing, resilient environment.
  • Led major technology initiatives, improving automation, self-service capabilities and proactive issue resolution.
2021 — 2023

IT Director

Apprentice
  • Built and expanded the IT department from the ground up, growing the team from zero to five direct reports — achieving a 99% end-user satisfaction rate while resolving an average of 500 tickets per month.
  • Implemented ITIL-based processes and automated ticketing, reducing average incident resolution time by 35% and boosting user satisfaction by 80%.
  • Led the migration to a more robust and secure Mobile Device Management solution, enhancing overall security and management capabilities.
  • Cut software spend across 40+ SaaS applications by auditing real usage against invoices rather than trusting renewal counts — increasing operational efficiency by 20% and reducing software costs by 25%, roughly $100,000 a year.
  • Transformed the organization's cybersecurity infrastructure with DLP, EDR, IAM and MDR, significantly strengthening security resilience.
  • Led the enterprise-wide integration of Okta and BambooHR, cutting onboarding time by 40% and improving system security and HR process efficiency by 25%.
  • Implemented AI tooling including Otter.AI, driving a 30% improvement in sales team productivity and a 25% increase in meeting efficiency.

StackOkta · BambooHR · MDM · DLP · EDR · IAM · MDR · Otter.AI

2018 — 2021

IT Manager

ITV America
  • Led crisis management for complex technical issues, reducing resolution time by 40% through effective team coordination and technical expertise.
  • Led the strategic management of Google Apps Enterprise, focusing on email setup, configuration and troubleshooting.
  • Streamlined asset management processes across a large, distributed production estate.
  • Managed server media for high-profile TV shows, ensuring all production media was securely backed up and archived — safeguarding sensitive content and reducing recovery time by 50%.
  • Managed and supported Mac and Windows systems, administering Macs via FileWave MDM, with a 98% success rate in hardware upgrades and troubleshooting.

StackGoogle Workspace · FileWave MDM

2016 — 2018

Senior IT Lead

Medidata
  • Initiated and led the creation of an IT Tech Bar, delivering in-person support that decreased ticket volume by 75% and served over 1,000 users — driving a 100% improvement in end-user satisfaction.
  • Managed relationships with multiple cell phone carriers across procurement, contract negotiation and ongoing cost management.
  • Managed the full asset management process for approximately 2,500 hardware and software items throughout their procurement lifecycle.
  • Cultivated strategic vendor relationships, improving service performance and accountability.
  • Directed IT support for executive C-level operations, ensuring seamless execution of quarterly earnings calls, board meetings and company off-sites.
2014 — 2016

Senior Desktop Engineer

RMS
  • Offered comprehensive L1–L3 IT support across software, hardware, security and network issues, specializing in installation, upgrade, testing and maintenance of IT systems.
  • Managed global end-user accounts and service requests, from IT provisioning to password resets and device deployment.
  • Supported Cisco Unity call management and administered Microsoft Office 365, optimizing cloud-based collaboration.
  • Leveraged SCCM to standardize software and update deployments across the organization.
  • Administered Jamf for streamlined Mac device management and imaging.

StackJamf · SCCM · Microsoft 365 · Cisco Unity

What I do

Capability
IT Operations Strategy & Execution Leadership & Team Development Incident & Problem Management Identity & Access Management macOS & Windows Device Management Budget Management & Cost Optimization Vendor & Stakeholder Management MSP Oversight Cloud Computing & SaaS Solutions Cybersecurity & Compliance Infrastructure Ownership
Run in production
JamfMicrosoft IntuneKandji Workspace ONESOTIFileWave OktaBambooHRMicrosoft 365 Google WorkspaceSCCM DLP · EDR · IAM · MDR

References

7 · unedited
“Chaz is an invaluable resource to any organization. He has an incredible and transparent servant leader management style that allows his team to thrive and achieve.”
Megan OwensPeople Operations Lead, Scratch Financial
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I thoroughly enjoyed working with Chaz on multiple HR/IT cross functional projects — he consistently explained things in a way that a non IT professional could understand and never made me feel like a burden for my (many) requests of his team. The employee experience side of IT is not often top of mind when there are so many other priorities across the business but Chaz saw the need and appreciated our collaboration. This allowed us to create a meaningful and seamless employee onboarding experience. I would highly recommend Chaz to any organization seeking a highly professional and empathetic leader/doer for their IT department.

“Chaz was instrumental in establishing our IT infrastructure from scratch. It was his handling of our unique challenges that truly set him apart.”
Jean BarmashCTO, Particle Health
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I had the pleasure of working alongside Chaz for over two years at Apprentice. As the CTO, while I didn't directly oversee Chaz in his role as Director of IT, we collaborated in a number of areas critical to our operations such as security and Mobile Device Management. His expertise extended beyond the standard IT responsibilities like hardware management, A/V setup, helpdesk coordination, and overseeing identity systems and licensing.

On regulatory compliance, Chaz's leadership was pivotal in navigating our complex requirements. On MDM deployment — unlike typical IT setups where MDM is internally focused, our organization required deploying MDM solutions to customers, involving complex iOS and Android requirements. Chaz adeptly managed these processes, liaising with our mobile product engineers and solution architects. He also helped formulate our internal generative AI tooling strategy.

His problem-solving skills are exceptional, and his ability to rapidly address and resolve issues made him an invaluable asset to our team. He works hard, but does it with a smile and I always felt I had a true collaborator for any work we did together.

“A tremendous asset to any company where best in class IT enablement is top of mind and speed of execution is paramount.”
Adam ShehataAccount Executive, Apple Inc.
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Chaz is a phenomenal partner to work with. When I first got to know Chaz he demonstrated an unprecedented speed to absorb and learn copious amounts of information as it relates to the Mac and iOS platforms. His ability to implement and execute on best practices makes him a reliable and trustworthy leader, keeping the best interest of the organization at heart. Over the years I watched him develop a well oiled environment capable of a number of complex deployments.

“Chaz isn't just an IT Director; he's a mentor, a team player, and a tech maestro. His approach to leadership is rooted in empowerment, not micromanagement.”
Danny FranciscoSenior IT Specialist, Parsley Health
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During my tenure at Apprentice, I had the privilege of working under the guidance of Chaz Chamberlain, the IT Director whose caliber is best described as exceptional. His adept handling of mobile device management tools like Jamf, AirWatch, Intune and Soti kept us a step ahead in the tech game, ensuring seamless operations. Chaz's swift and efficient resolution of IT tickets speaks volumes of his dedication to operational excellence.

His knack for communication and collaboration transcends departmental barriers. Chaz is the kind of problem solver who listens intently, assesses strategically, and acts decisively. His ability to nurture ideas and allow for their implementation has not only led to technological progress but has also cultivated a culture of trust and respect. If you're looking for someone who will go the extra mile, uplift your IT capabilities, and lead with vision and reliability, Chaz is your person.

“Chaz possesses a rare combination of strategic vision and hands-on operational skills.”
Ethan BesbrisSr. Endpoint Administrator, Veeam Software
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I had the pleasure of working under Chaz as my Director at Apprentice for 11 months. Throughout this period, he consistently demonstrated an exceptional ability to lead, motivate and inspire teams. He played a pivotal role in guiding our team through multiple projects and initiatives, showcasing a keen understanding of both the big picture and intricate details. Chaz consistently ensured that our projects not only met but exceeded expectations, delivering high-quality results on time and within budget.

He fostered a positive and collaborative work environment, where every team member felt valued and motivated. Chaz is not just a leader by title but truly embodies the qualities of an inspiring mentor. His open-door policy and willingness to listen created an atmosphere where ideas could flourish.

“I highly recommend Chaz for a strategic leadership role. He is genuinely passionate about technology and always ahead of the curve.”
Trevor WhitehurstSystems Analyst, Equinox
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Chaz was honestly one of the best managers I've had the pleasure of working with. With a hands-on approach to strategy development, adept project management skills, and a commitment to balancing innovation with risk management, he is well-suited for a position that involves aligning IT resources with business objectives. His track record in overseeing IT operations, ensuring system reliability and security, and managing budgets demonstrates a strong ability to contribute to organizational success.

“Chaz has the ability to see the potential in people and mentor them along their path.”
Amanda NeilGainsight Administrator, Adobe
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When I reported to Chaz he was always willing to listen and made working at Apprentice a great experience. Chaz went above and beyond to ensure my needs and concerns were addressed and resolved. Chaz would be a great person to have on your team as he knows how to work with people and he truly cares about individuals' goals and growth. If you ever get a chance to speak or work with him you will see for yourself what a wonderful human being he is!

Outside of work

Personal

I'm a tech enthusiast at heart — I build custom, high-performance computers and spend a fair amount of time testing new hardware in my home lab. Beyond that I'm a certified foodie, a committed movie buff (horror especially), into high-performance cars, and I work out to stay fit.

Get in touch

Recruiters welcome

The fastest way to reach me is email. I read everything and reply within a day.

[email protected]
Email me Download résumé (PDF)
Based in Central New Jersey
Elsewhere
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