Hello

I'm Chaz Chamberlain

IT Director with Expertise in Desktop Engineering and UEM Architecture

  • Where do you reside? New Jersey - Central
  • How can you contact me? chaz@isthe1.com

Interested ? Download my Full Resume!

When it comes to IT leadership, I don’t just manage systems—I lead teams to transform them. Whether acting as an IT Manager or Service Desk Manager, I excel in optimizing helpdesk and end-user services to provide seamless, secure, and efficient IT environments, driving 99% user satisfaction and operational excellence.

💼 I’ve saved companies 💰 millions in SaaS costs, streamlined service desk operations to achieve 🌟 99% user satisfaction, and implemented 🔐 cutting-edge security measures that reduced vulnerabilities by 40%. My approach is rooted in innovation and forward-thinking, from deploying 🛡️ multi-factor authentication to automating device management, enhancing productivity, and slashing response times by 35%.

🎯 I’m driven by a passion for problem-solving and continuous improvement. Whether it’s leading a 📈 new office rollout or managing global IT operations, I ensure systems run smoothly and securely from day one. I don’t just maintain IT infrastructure—I elevate it, ensuring it’s always future-proof and aligned with business objectives.

👥 What sets me apart is my unique blend of strategic leadership and hands-on technical expertise. I’m just as comfortable leading teams and setting IT strategies as I am digging into 💻 MDM deployment, cybersecurity solutions, or SaaS optimization. I strive to build innovative, secure, and cost-effective systems that push businesses forward.

🌟 If you’re looking for an IT leader who can optimize operations, reduce costs, enhance user satisfaction, and fortify security, I’m ready to make a transformative impact from day one. Let’s talk about how I can help your organization reach new heights through cutting-edge IT solutions.

Professional Skills

Leadership and Team Development
Cybersecurity and Risk Management
Budget Management and Cost Optimization
IT Infrastructure Management
Vendor and Stakeholder Management
Cloud Computing and SaaS Solutions
Project Management and Agile Methodologies
Regulatory Compliance and Data Governance
Business Continuity and Disaster Recovery Planning

Work Experience

2021-2023

IT Director

As IT Director, built and expanded the IT department from the ground up, growing the team from zero to five direct reports. Led this team to
deliver exceptional support, achieving a 99% end-user satisfaction rate while resolving an average of 500 tickets per month.
Implemented ITIL-based processes and automated ticketing systems, reducing average incident resolution time by 35% and boosting overall
user satisfaction by 80%.

Led the successful migration to a more robust and secure Mobile Device Management (MDM) solution, enhancing overall security and
management capabilities.

Managed and optimized over 40 SaaS applications, increasing operational efficiency by 20% and reducing software costs by 25% through
better vendor negotiations and strategic alignment with business goals.

Transformed the organization's cybersecurity infrastructure by implementing advanced technologies such as DLP, EDR, IAM, and MDR,
significantly strengthening overall security resilience.

Led the enterprise-wide integration of OKTA and HRIS (BambooHR), resulting in a 40% reduction in onboarding time and a 25% improvement
in system security and HR process efficiency.

Implemented AI tools, including Otter.AI and a Meeting AI app, leading to a 30% improvement in sales team productivity and a 25% increase in
meeting efficiency through enhanced recording analysis, note-taking, and information sharing.

2018-2021

IT Manager

Led crisis management for complex technical issues, reducing resolution time by 40% through effective team coordination and technical
expertise.

Led the strategic management of Google Apps Enterprise, focusing on email setup, configuration, and troubleshooting.

Streamlined asset management processes, resulting in a 10% reduction in hardware procurement costs.

Managed server media for high-profile TV shows, ensuring all production media was securely backed up and archived. My efforts were crucial
in safeguarding sensitive content, significantly reducing recovery time by 50%.

Managed and supported Mac and Windows systems, including administering Macs via the FileWave MDM tool, resulting in a 98% success rate
in hardware upgrades and troubleshooting.

2016-2018

Senior IT Lead

Initiated and led the creation of an IT Tech Bar, delivering in-person IT support that decreased ticket volume by 75% and supported over 1,000
users. This innovation drove a 100% improvement in end-user satisfaction by ensuring prompt issue resolution and significantly enhancing the
user experience.

Managed relationships with multiple cell phone carriers, overseeing procurement, contract negotiations, and cost management. I implemented
strategies that resulted in annual savings of approximately $100,000 for the company.

Managed the full asset management process for approximately 2,500 hardware and software items throughout their procurement lifecycle.
Cultivated strategic vendor relationships, leading to improved performance and a 15% reduction in costs.

Lead group and individual IT onboarding training sessions for new hires and contractors.

Directed IT support for Executive C-Level operations, ensuring the seamless execution of quarterly earnings calls, board meetings and company
off-sites.

2014-2016

Senior Desktop Engineer

Managed and resolved end-user support requests via telephone, email, walk-up, and web submission, ensuring efficient resolution.

Took proactive ownership of issues, regularly updating users on progress and solutions.

Offered comprehensive L1-L3 IT support, dealing with software, hardware, security, and network issues. Specialized in the installation, upgrade, testing, and maintenance of IT systems, contributing to their smooth operation.

Handled asset management for software and hardware, ensuring accurate inventory documentation.

Assisted in the deployment of end-user hardware and software, streamlining technology access and reliability. Managed global end-user accounts and service requests, from IT provisioning to password resets and device deployment.

Developed and shared support documentation, offering basic training to enhance user self-sufficiency.

Supported Cisco Unity Call management and administered Microsoft Office 365, optimizing cloud-based collaboration.
Leveraged SCCM to standardize software and update deployments across the organization.

Administered JAMF for streamlined Mac device management and imaging.

References

  • When I reported to Chaz he was always willing to listen and made working at Apprentice a great experience.

    Chaz went above and beyond to ensure my needs and concerns were addressed and resolved.

    Chaz would be a great person to have on your team as he knows how to work with people and he truly cares about individuals goals and growth.

    Chaz has the ability to see the potential in people and mentor them along their path.

    If you ever get a chance to speak or work with him you will see for yourself what a wonderful human being he is!

    Amanda Neil Gainsight Administrator, Adobe LLC
  • Chaz is an invaluable resource to any organization.

    He has an incredible and transparent servant leader management style that allows his team to thrive and achieve.

    I thoroughly enjoyed working with Chaz on multiple HR/IT cross functional projects - he consistently explained things in a way that a non IT professional could understand and never made me feel like a burden for my (many) requests of his team.

    The employee experience side of IT is not often top of mind when there are so many other priorities across the business but Chaz saw the need and appreciated our collaboration.

    This allowed us to create a meaningful and seamless employee onboarding experience.

    I would highly recommend Chaz to any organization seeking a highly professional and empathetic leader/doer for their IT department.

    Megan Owens People Operations Lead, Scratch Financial
  • I had the pleasure of working alongside Chaz for over two years at Apprentice. As the CTO, while I didn't directly oversee Chaz in his role as Director of IT, we collaborated in a number of areas critical to our operations such as security and Mobile Device Management (MDM).

    Chaz was instrumental in establishing our IT infrastructure from scratch.

    His expertise extended beyond the standard IT responsibilities like hardware management, A/V setup, helpdesk coordination, and overseeing identity systems and licensing.

    He excelled in these areas, but it was his handling of our unique challenges that truly set him apart. For instance:

    * Regulatory Compliance: Chaz's leadership was pivotal in navigating our complex compliance requirements.

    His team consistently ensured rigorous vetting of new software and adherence to strict guidelines.

    * MDM Deployment: Unlike typical IT setups where MDM is internally focused, our organization required deploying MDM solutions to customers, involving complex iOS and Android requirements.

    Chaz adeptly managed these processes, liaising with our mobile product engineers and solution architects to understand deployment needs and successfully implementing systems to facilitate these deployments.

    * Chaz helped formulate our internal Generative AI tooling strategy and evaluated several tools for us to adopt.

    Chaz's approach to work combines a proactive, can-do attitude with responsiveness and efficiency.

    His problem-solving skills are exceptional, and his ability to rapidly address and resolve issues made him an invaluable asset to our team.

    In summary, Chaz's contribution to Apprentice was immense, not only in fulfilling our IT needs but also in elevating our operational capabilities to meet unique industry demands.

    He works hard, but does it with a smile and I always felt I had a true collaborator for any work we did together.

    Jean Barmash CTO , Particle Health
  • Chaz is a phenomenal partner to work with. When I first got to know Chaz he demonstrated an unprecedented speed to absorb and learn copious amounts of information as it relates to the Mac and iOS platforms. His ability to implement and execute on best practices makes him a reliable and trust worthy leader, keeping the best interest of the organization at heart. Over the years I watched him develop a well oiled environment capable of a number of complex deployments. A tremendous asset to any company where best in class IT enablement is top of mind and speed of execution is paramount.

    Adam Shehata Account Executive, Apple Inc
  • Chaz was honestly one of the best managers I’ve had the pleasure of working with. He is genuinely passionate about technology and always ahead of the curve when it comes to new hardware and software advancements.

    I highly recommend Chaz for a strategic leadership role focused on developing and implementing comprehensive IT strategies. With a hands-on approach to strategy development, adept project management skills, and a commitment to balancing innovation with risk management, he is well-suited for a position that involves aligning IT resources with business objectives. His track record in overseeing IT operations, ensuring system reliability and security, and managing budgets demonstrates a strong ability to contribute to organizational success.

    Chaz will bring a proven professional enhancement to any organization!

    Trevor Whitehurst Systems Analyst , Equinox
  • During my tenure at Apprentice, I had the privilege of working under the guidance of Chaz Chamberlain, the IT Director whose caliber is best described as exceptional.

    Chaz isn’t just an IT Director; he’s a mentor, a team player, and a tech maestro who imparts knowledge as effortlessly as he resolves complex IT conundrums. His approach to leadership is rooted in empowerment, not micromanagement, making him a motivator who fosters innovation and autonomy.

    His adept handling of mobile device management tools like Jamf, AirWatch, Intune, and Soti kept us a step ahead in the tech game, ensuring seamless operations. Chaz’s swift and efficient resolution of IT tickets speaks volumes of his dedication to operational excellence and his skill as an IT administrator.

    His knack for communication and collaboration transcends departmental barriers, making him a valuable asset across any organizational matrix. Chaz is the kind of problem solver who listens intently, assesses strategically, and acts decisively. His ability to nurture ideas and allow for their implementation has not only led to technological progress but has also cultivated a culture of trust and respect.

    Chaz Chamberlain is more than just a great fit for any company; he is a transformative presence in the IT field. If you’re looking for someone who will go the extra mile, uplift your IT capabilities, and lead with vision and reliability, Chaz is your person.

    I am confident that Chaz will continue to be a tremendous asset wherever his career path leads. Any organization would be fortunate to have him on board.

    Danny Francisco Senior IT Specialist, Parsley Health
  • I had the pleasure of working under Chaz as my Director at Apprentice for 11 months. Throughout this period, he consistently demonstrated an exceptional ability to lead, motivate, and inspire teams.

    Chaz possesses a rare combination of strategic vision and hands-on operational skills. He played a pivotal role in guiding our team through multiple projects and intiatives, showcasing a keen understanding of both the big picture and intricate details. Chaz consistently ensured that our projects not only met but exceeded expectations, delivering high-quality results on time and within budget.

    He fostered a positive and collaborative work environment, where every team member felt valued and motivated. Chaz is not just a leader by title but truly embodies the qualities of an inspiring mentor. He always provided guidance, support, and encouraged my professional growth and development. Chaz's open-door policy and willingness to listen created an atmosphere where ideas could flourish.

    Chaz is a strategic thinker who is not afraid to take on challenges. He consistently demonstrated a proactive approach to problem-solving, tackling issues head-on and finding innovative solutions. His ability to navigate complex situations with grace and composure is commendable.

    In addition to Chaz's professional expertise, he also brings a positive and approachable demeanor to the workplace. His leadership style is characterized by fairness, transparency, and a genuine concern for the well-being of the team.

    I wholeheartedly recommend Chaz to any organization seeking a dynamic, results-oriented leader. His ability to inspire teams and drive success is truly impressive, and I am grateful for the opportunity to have worked under his guidance. Chaz is undoubtedly an asset to any organization fortunate enough to have him on board.

    Ethan Besbris Sr. Endpoint Administrator, Veeam Software

OKRS & KPIS

50

Completed Projects

Over the last 4 years

My Interests

As a tech enthusiast at heart, I thrive on building custom, high-performance computers that push the boundaries of what’s possible. My passion for speed extends beyond the digital realm; I’m deeply involved in the world of high-performance race cars and love the adrenaline rush of tracking my car on the weekends. As a certified foodie, I enjoy exploring culinary delights, always on the lookout for new flavors and experiences. When I’m not testing the latest tech innovations in my home computer lab, you’ll find me working out to stay fit or indulging in my love for movies, especially horror films that keep me on the edge of my seat.

  • Working Out
  • Movie Buff
  • A Certified Foodie