

I'm Chaz Chamberlain
IT Director with Expertise in Desktop Engineering and UEM Architecture
- Where do you reside? New Jersey - Central
- How can you contact me? chaz@isthe1.com
Interested ? Download my Full Resume!
I Don’t Just Manage IT—I Own It.
I lead IT teams with a hands-on, results-driven approach, ensuring service desk operations run smoothly, efficiently, and securely. As an IT Director, I’ve built scalable IT support frameworks, optimized workflows, and implemented automation to minimize downtime and maximize productivity.
I’ve helped companies cut unnecessary SaaS spend, streamline IT operations, and enforce security policies that keep systems resilient. Whether it’s managing an 8-person service desk, rolling out company-wide device management, or aligning IT strategy with business objectives, I ensure IT isn’t just a support function—it’s a driving force behind company success.
My expertise spans helpdesk leadership, MDM/UEM (JAMF, Intune, Kandji, Workspace One, Soti.NET), identity management, cybersecurity, and infrastructure optimization. I bring a mix of strategic leadership and hands-on execution, balancing technical know-how with business alignment.
If you’re looking for an IT leader who can optimize operations, enhance security, and drive efficiency from day one, let’s talk.
Professional Skills
Work Experience
Own and drive all aspects of IT service desk operations, ensuring seamless, high-impact support across the organization.
Lead and develop an
8-person
IT team, setting the vision, strategy, and execution for top-tier service delivery.
Architect and implement scalable IT support frameworks that enhance efficiency, reduce downtime, and optimize the employee experience.
Enforce best-in-class IT policies, security standards, and process improvements to maintain a high-performing, resilient environment.
Lead major technology initiatives, improving automation, self-service capabilities, and proactive issue resolution.
Foster a culture of accountability, innovation, and continuous improvement, ensuring the IT team operates at peak performance.
As IT Director, built and expanded the IT department from the ground up, growing the team from zero to five direct reports. Led this team to
deliver exceptional support, achieving a 99% end-user satisfaction rate while resolving an average of 500 tickets per month.
Implemented ITIL-based processes and automated ticketing systems, reducing average incident resolution time by 35% and boosting overall
user satisfaction by 80%.
Led the successful migration to a more robust and secure Mobile Device Management (MDM) solution, enhancing overall security and
management capabilities.
Managed and optimized over 40 SaaS applications, increasing operational efficiency by 20% and reducing software costs by 25% through
better vendor negotiations and strategic alignment with business goals.
Transformed the organization's cybersecurity infrastructure by implementing advanced technologies such as DLP, EDR, IAM, and MDR,
significantly strengthening overall security resilience.
Led the enterprise-wide integration of OKTA and HRIS (BambooHR), resulting in a 40% reduction in onboarding time and a 25% improvement
in system security and HR process efficiency.
Implemented AI tools, including Otter.AI and a Meeting AI app, leading to a 30% improvement in sales team productivity and a 25% increase in
meeting efficiency through enhanced recording analysis, note-taking, and information sharing.
Led crisis management for complex technical issues, reducing resolution time by 40% through effective team coordination and technical
expertise.
Led the strategic management of Google Apps Enterprise, focusing on email setup, configuration, and troubleshooting.
Streamlined asset management processes, resulting in a 10% reduction in hardware procurement costs.
Managed server media for high-profile TV shows, ensuring all production media was securely backed up and archived. My efforts were crucial
in safeguarding sensitive content, significantly reducing recovery time by 50%.
Managed and supported Mac and Windows systems, including administering Macs via the FileWave MDM tool, resulting in a 98% success rate
in hardware upgrades and troubleshooting.

Senior IT Lead
Initiated and led the creation of an IT Tech Bar, delivering in-person IT support that decreased ticket volume by 75% and supported over 1,000
users. This innovation drove a 100% improvement in end-user satisfaction by ensuring prompt issue resolution and significantly enhancing the
user experience.
Managed relationships with multiple cell phone carriers, overseeing procurement, contract negotiations, and cost management. I implemented
strategies that resulted in annual savings of approximately $100,000 for the company.
Managed the full asset management process for approximately 2,500 hardware and software items throughout their procurement lifecycle.
Cultivated strategic vendor relationships, leading to improved performance and a 15% reduction in costs.
Lead group and individual IT onboarding training sessions for new hires and contractors.
Directed IT support for Executive C-Level operations, ensuring the seamless execution of quarterly earnings calls, board meetings and company
off-sites.

Senior Desktop Engineer
Managed and resolved end-user support requests via telephone, email, walk-up, and web submission, ensuring efficient resolution.
Took proactive ownership of issues, regularly updating users on progress and solutions.
Offered comprehensive L1-L3 IT support, dealing with software, hardware, security, and network issues. Specialized in the installation, upgrade, testing, and maintenance of IT systems, contributing to their smooth operation.
Handled asset management for software and hardware, ensuring accurate inventory documentation.
Assisted in the deployment of end-user hardware and software, streamlining technology access and reliability. Managed global end-user accounts and service requests, from IT provisioning to password resets and device deployment.
Developed and shared support documentation, offering basic training to enhance user self-sufficiency.
Supported Cisco Unity Call management and administered Microsoft Office 365, optimizing cloud-based collaboration.
Leveraged SCCM to standardize software and update deployments across the organization.
Administered JAMF for streamlined Mac device management and imaging.
References
OKRS & KPIS
Completed Projects
Over the last 4 years
My Interests
As a tech enthusiast at heart, I thrive on building custom, high-performance computers that push the boundaries of what’s possible. My passion for speed extends beyond the digital realm; I’m deeply involved in the world of high-performance race cars and love the adrenaline rush of tracking my car on the weekends. As a certified foodie, I enjoy exploring culinary delights, always on the lookout for new flavors and experiences. When I’m not testing the latest tech innovations in my home computer lab, you’ll find me working out to stay fit or indulging in my love for movies, especially horror films that keep me on the edge of my seat.
- Working Out
- Movie Buff
- A Certified Foodie